RETURNS, TERMS & CONDITIONS
For a change of mind after your purchase (14 days of receipt of your shipment), we need to apply a $29.95** return shipping fee (per item - includes insurance) & a 10% restocking fee (per item). We will then provide you with a credit/exchange/refund for the difference. Note, only unused new items will be accepted for return. Any items returned to us showing signs of use will not be credited. The items must be in re-saleable condition including that: the item is in its original packaging
Colour variances are classified as a change of mind return & the above charges apply. Please allow for color to vary slightly, as every screen monitor is different.
RETURNS PROCESS:
- Customer contacts Block & Crate (www.blockandcrate.com.au) via email hello@blockandcrate.com.au
- We require 48-72 business hours to provide a return shipping quote
- If approved by the customer, we require a further 48-72 hours to send shipping labels with confirmation of return pick-up date
- Once the item is returned to the warehouse, we require 5 business days to process returns
- If the return is approved in new condition, the refund is processed, minus return shipping fee, original shipping fee & restocking fee
Exchanges:
We gladly accept exchanges in unused condition.
Cancellation of Orders:
Block & Crate (hello@blockandcrate.com.au) may cancel your order if we are unable to fulfill it. In this unlikely event we will contact you should this occur.
Damaged in Transit / Faulty / Incorrect:
Please contact us with photos of your damaged items and labels immediately. We will investigate your concern and we will offer the best remedy dependent on circumstances, which include: repair, replacement, return, refunds or store credit / partial store credit. Please keep the original packaging as you may need to return your item, you will need to securely package to ensure no damage in return transit. Items damaged in return transit can void returns.
Thank you and please contact us should you need more information.
hello@blockandcrate.com.au
**When organizing return shipping for regional & rural areas or larger sized rugs, our return shipping cost can be greater than $30.00. You can organize your own return shipping if you like - damages in transit will be your own responsibility.
